Frequently Asked Questions
Recall of Certain Personal and Group Cooking Systems
For recall information, click here
Helios flame is inconsistent
If the flame on your Helios is inconsistent or non-existent, you may have a clogged orifice. As the gas leaves the valve, it goes through the stainless steel braided hose, then into a brass tube up and around the burner in a brass generator tube just before it gets squeezed through a small orifice and is shot into the brass mixing tube towards the burner. Here's how you can test it out: Unscrew the knurled nut connecting the generator tube to the mixing tube. This will expose the orifice and the small 0.25 mm hole that limits the gas flow. Because this hole is so small, it can get clogged by dirt/debris that makes it way up through the fuel line (however, this is uncommon). Point the orifice towards a safe place (away from open flames, people, etc.) and turn on the gas. You should see/hear/feel a steady stream of gas coming out of the orifice hole. If not, you need to unclog that hole. Using a trusty open end wrench, unscrew the orifice nut. Try a combination of blowing through it and washing it before holding it up to the light and looking through the hole. Whatever was in there should now be long gone. Go ahead and reassemble the orifice nut. Try watching/listening/feeling for gas coming out of the hole, you should see a big improvement. Now you're ready to re-assemble the stove and get cooking. Plan B- you can email Customer Service at email@example.com and get an Return Authorization!
Can I use Jetboil with other fuel canisters?
Jetboil is compatible with valves made to the EN417 specification, a standard adopted by manufacturers throughout the world. Please note that the product has not been tested with every different type of fuel canister, and we cannot claim safe operation with any canister other than our Jetpower brand of fuel.
How to clean a Jetboil vesselYour best bet is to boil a 75/25 solution of water and white vinegar in your vessel for a few minutes. Use a non-metallic scrub pad to work off any residue. A paste of baking soda and water works well, too. It's best not to put it in the dishwasher, as the FluxRing could get damaged. Definitely do not use powdered detergent, which may contain lye and will damage the vessel's surface.
Dehydrated Food Resources
Maintenance Kit part changeDue to a component change in the Jetboil Personal or Group Cooking Systems’ (PCS/GCS) valve assembly, the small spindle O-ring replacement in the PCS/GCS maintenance kit may not be appropriate for all PCS/ GCS. If you have purchased or will purchase a PCS maintenance kit, do not use the small O-ring to update your PCS or GCS. If you suspect that the spindle O-ring inside your valve needs replacing, please contact Jetboil Customer Service at 888-611-9905. The spindle O-ring is the smaller of the two O-rings in the Jetboil maintenance kit, SKU MNT100.
My GCS lid shrank- what should I do?When heated and cooled under the right circumstances, the GCS lid can shrink such that it may be difficult to snap the lid onto the pot. The deformation is typically reversible. If you have a problem with the lid shrinking, do the following: 1.) Reheat the lid: placing the lid loosely on top of a pot of boiling water works well. 2.) Turn off the stove and pour out the water from the pot 3.) Snap the lid onto the pot and allow it to cool while snapped onto the rim of the pot. This will return the lid to its original shape.
My flame seems weak but the valve is turned up all the way. What's up?Flow rate problems can be caused by blockage in the valve. Here is one trouble-shooting technique:1. Unscrew the burner head and separate from valve. 2. Take out valve. 3. Unscrew Jet (using hexagon in baseplate). 4. Pull out the small cotton piece. 5. Gently blow on jet to remove any dirt that could be in it. 6. Tear cotton piece in half. 7. Roll it back up and insert it gently back into the jet. 8. Re-assemble stove.
Can I carry my Jetboil on a commercial airplane?
Yes, although you’ll have to leave your fuel at home. While the FAA allows you to travel with your camping stove (“Camp stoves can travel as carry-on or checked luggage only if empty of all fuel and cleaned such that vapors and residue are absent. Simply emptying the fuel container is insufficient as flammable vapors remain. TSA recommends you ship these ahead of time as they are frequently confiscated due to fuel vapors”), Federal law prohibits airlines from taking compressed gas cylinders on board (more info). You may also purchase your fuel on the other end; please check our Jetboil Dealer Locator for a list of retailers near your destination. * Please note that Hawaiian Airlines does not allow stoves of any kind , used or new, to be checked or carried on.
What causes the rust ring at the bottom of my PCS cup, and what can I do about it?
A rust ring can form inside the PCS cup if the Jetpower canister is stored while the cup is damp. Though unsightly, this rust ring will not adversely affect you or your PCS’s performance. To remove the rust, gently clean the cup with a non-metal scrubby. To prevent the rust from re-appearing, store your Jetpower canister upside down in the cup, with the black cap on. This keeps the canister ring off the damp bottom of the cup, eliminating the cause of the problem.
What's the best technique for using the Jetboil coffee press?
Always turn the burner off before adding coffee grounds
Make sure the strainer basket is screwed on to the stem with the flat/ non-concave side is facing up
Use very hot water, but not necessarily boiling water: look for lots of little bubbles clinging to the bottom and side of the cup, some steam and some movement at the surface of the water.
After your add to your grounds, poke them a bit to get them moist.
Wait 3 minutes before you plunge the press down to make sure the grounds have been well-steeped.
Why is Jetpower better than some other fuels?Jetpower fuel contains a blend of propane and iso-butane. Propane provides higher vapor pressure to the fuel which means better performance in cold weather. Iso-butane provides more constant pressure as the fuel level gets low. The Jetpower fuel canister is also designed to stow conveniently within the cooking cup.
What does the FluxRing do?
This patented technology captures the heat of the burner and directs it into the contents of the FluxRing™ cup or pot, rather than into the air as waste. The FluxRing™ heat exchanger makes it possible to heat a conveniently shaped vessel with extremely high efficiency.
What's the big deal about fuel efficiency?Fuel efficiency translates to weight, space, and money savings. Since Jetboil is up to twice as efficient as conventional stoves, you can take half as much fuel on your trip, thus saving weight. In fact, our Jetpower fuel canister, with 100 grams of fuel, boils as much water with Jetboil as competing stoves do with their big 227 gram canisters. The other big benefit is space savings, since Jetpower canisters nest conveniently inside the cooking cup.
Does Jetboil work in cold weather?All canister stoves suffer a performance drop in cold weather. The colder the fuel, the lower the vapor pressure, and the lower the burner output. The result can be noticeably longer boil times and difficulty lighting the burner with the built-in piezoelectric ignitor. Jetpower’s lower firing rate reduces canister cooling and increases performance. Jetpower fuel, with propane, helps mitigate cold weather problems. We suggest that you keep the canister in a warm pocket between uses and remove it immediately prior to heating your food. Carry an extra canister and keep it warm to swap out with a cold one when necessary, and always carry matches or a lighter as backup.
What is hard-anodized aluminum?
Anodizing is a process by which a layer of extremely hard aluminum oxide is applied to the surface of aluminum. This layer protects food from bare aluminum and helps protect the surface from wear. That said, even anodized surfaces eventually wear, and we recommend that you use non-metallic utensils and low-abrasion scrubbies with your Jetboil. When packing a Jetpower canister inside the cooking cup, we recommend that you dry the cup well and separate the two with a layer of cloth to prevent scratches. Keeping the fuel cap on the canister also helps reduce wear by eliminating any movement of the canister or burner base within the cooking cup.
My Jetboil isn't lighting well. What can I do?The intensity of the piezoelectric spark is highly dependent on its position over the burner. Adjusting the position of the piezo wire to maximize the intensity of the spark usually corrects the problem; the optimal distance between the wire and the burner head is approximately one-quarter inch. If, after attempting an adjustment, you still have problems lighting, contact Jetboil Customer Service. In addition, we recommend that you always carry matches or a lighter in case of piezo failure.
How much water does one canister of fuel boil?A 100 gram canister of Jetpower fuel boils up to 12 liters of water. For trip planning, count on 10 liters per canister for some extra margin. If you're melting snow, assume 6 liters per canister. It never hurts to have an extra canister of fuel along, and it might make a big difference in comfort and safety.
Do you sell products outside the United States?You'll find international dealers on our Where To Buy page.
What can I cook in my Jetboil?
Jetboil is designed to heat liquids and liquid foods. Examples include water, pasta, soups, tea, or rice. When heating viscous foods such as baked beans or stew, we recommend that you turn the heat down very low and stir frequently to avoid burning the contents.
Check out our Recipes section for some great ideas.