540 North Commercial StManchester, NH 03101Tel: (888) 611-9905Fax: (603) firstname.lastname@example.org www.jetboil.com
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Denny, ink.Chris Dennychris@dennyink.com(307) 200-6001
For a full list of our current distributing partners, please visit our full listing here. If you can’t find the contact you are looking for or you are interested in becoming a distributing partner for Jetboil , please send your details and questions to the contact email@example.comTel: 603-518-1600
To identify the valve type of your system, see below. If you have a question about identification, please call 888-611-9905.
Recall Exchange RequestIf you believe you have a recalled valve, please contact Jetboil immediately:Jetboil603.firstname.lastname@example.orgIf customer services determines your unit is recalled, you will be mailed out a pre-paid envelope with instructions on how to mail your burner back to us. The warranty engineer will replace the valve and send your burner back to you at no cost.If you have any questions or concerns, please let us know.Additional Background InformationThis is a voluntary recall undertaken at Jetboil’s initiative out of an overabundance of caution and commitment to our end users who have come to trust our brand and rely on our products. We have contacted the CPSC and informed them of our intention to do a retail store restocking and consumer recall of products having this B style valve. The CPSC will aid us in carrying out the recall.We have already undertaken a restocking with our retailers to ensure that products containing the B style valve have been removed from retail shelves. If there are any questions whether a recently purchased product is affected by this recall, we may be contacted via the above.Upon thorough investigation and research, Jetboil has discovered that some units with the B valve may have improperly sized screw threads which in limited instances can make threading the fuel canister onto the gas control valve difficult. This tightness can result in gas leakage and possible ignition. This condition only occurs when a PCS or GCS with the undersized valve threads is used with a small percentage of fuel canisters having valve threads at the high end of the acceptable tolerance range. It is our current understanding, while unconfirmed, that this can occur with both Jetpower and other brands of butane fuel.Jetboil carefully designs and thoroughly tests first hand all products and product upgrades, in our own facility. It is due to the rare combination of factors required to produce the leakage situation that these B style valves with improperly sized threads avoided detection and screening. However, we assume full responsibility for failing to ship only fully safe and reliable product, and we are augmenting our quality assurance methods and testing as a result of the information gained from this situation.Since launching the PCS in 2004, Jetboil has produced and sold hundreds of thousands of its category creating and category leading cooking systems, establishing an extraordinary safety record and making hundreds of thousands of loyal and enthusiastic end users around the world. We apologize to our customers and users for any inconvenience or concern this matter may have caused, and remain committed to developing, producing, and selling the most innovative and highest quality outdoor cooking products available.Click here for downloadable Recall Poster (1363K PDF)